General Terms and Conditions

Webstore details

Company name, company form:	VAVAVIN Limited Liability Company
Headquarters:	6724 Szeged, Pacsirta Street 1.
Mailing address:	6724 Szeged, Pacsirta Street 1.
Webstore phone number:	+36 30 518 2809
The Webstore's email address:	hello@vavain.com
Name of the registering court/registering authority:	Central Management of the National Tax and Customs Administration
Tax number:	32682957-2-06
The Web Store representative:	Vanessa Vivien Iron
The online sales interface of the Web Store (domain name):	vavavin.com
Bank account number:

What does this document contain?

The content of the contract between the Customer and the Web Store (hereinafter referred to as the “Contract” )

individual conditions established between the Buyer and the Web Store during the purchase process

and

these General Terms and Conditions (hereinafter: “ GTC ”)

are determined together.

Accordingly, the GTC includes the following:

important information and contact details of our company (the Web Store),
the rights and obligations of you as a Customer and us as an Online Store,
information related to the use of our Website and the ordering process (for example, registration, ordering process, whether the contract is in writing, the language of the contract, whether it will be filed, correction of data entry errors, binding offer and confirmation, etc.)
certain rules on delivery deadlines,
the liability rules,
the delivery and payment terms,
information on the right of withdrawal and the conditions for exercising it,
information about warranty, component warranty and product warranty,
a detailed presentation of the legal enforcement options available to you.

Concepts

We have collected the definitions of the terms used in the GTC in full for you in Appendix I. For better understanding, we also define terms in some parts of the main text.

Technical information, mandatory disclosures

You can find the technical information necessary for using the Website, as well as other information required by law, which is not included in the GTC, on the Website.

Relevant legislation

The law governing the Contract is the laws of Hungary. We have listed the most important laws so that you can verify your rights first-hand and from a completely authentic source:

Act CLV of 1997 on Consumer Protection
Act LXXVI of 1999 on Copyright
Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society
Government Decree 151/2003 (IX.22.) on the mandatory warranty for durable consumer goods
Act CXX of 2011 on the Right to Informational Self-Determination and Freedom of Information
Act V of 2013 on the Civil Code (especially Book Six)
Government Decree 45/2014. (II.26.) on the detailed rules of contracts between consumers and businesses
Decree No. 19/2014 (IV.29.) of the Ministry of National Economy on the procedural rules for handling warranty and guarantee claims regarding goods sold under a contract between a consumer and a business
REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation 95/46/EC
REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 28 February 2018 on combating unjustified geo-blocking and other forms of discrimination based on a customer's nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) No 2017/2394 and Directive 2009/22/EC

Introduction

Welcome to the website operated by us (hereinafter referred to as the “ Website ”).

Language of the Contract

The language of the Contract is Hungarian.

Basic information: who makes an offer and who accepts it?

The information provided on the Website does not constitute an offer to conclude a contract on the part of the Web Store. In the case of orders subject to these GTC, you are considered the offeror under the law, the Web Store accepts your offer and thus the contract is concluded between us.

Basic information: is the contract between us in writing?

An order placed through the Website is not considered a written legal statement, but rather a statement made by implied conduct, so the contract concluded electronically between you and the Web Store is not considered a written contract, they are not filed by the Web Store, so they cannot be accessed or viewed subsequently.

Placing an order, conclusion of a contract

Orders can only be placed electronically . Orders cannot be placed by fax, telephone, e-mail or letter, and the Web Store cannot fulfill orders received in this way.

By your indicative behavior when using the Website (e.g. checking a checkbox and/or clicking a button to place an order), you acknowledge and accept the contents of these GTC and the specific conditions applicable to the purchase of specific Product(s).

Code of Conduct

The Web Store does not comply with the provisions of the Code of Conduct.

Detailed purchase conditions

Registration

Registration is not a requirement for purchasing on the Website.

If registration is possible on the Website, the following rules apply:

You can register by clicking the "Create Account" button and entering an email address, first name, last name and password (further details in the Data Protection Notice).
After successful registration, you can enter your login details on the login interface and click on the "Login" button to log in to your user account.
You have the right to request the deletion of your registration in the manner specified on the Website (e.g. in your user account or by sending a message to our contact email address). After receiving the message, the Web Store is obliged to immediately ensure the deletion of your registration. Your user data will be removed from the system immediately after deletion. However, this does not affect the retention of data and documents related to orders already placed, and does not result in the deletion of this data. After removal, there is no longer any possibility to restore the data.
You are solely responsible for keeping your user access data (especially your password) confidential . If you become aware that an unauthorized third party has gained access to your password provided during registration, you must change your password immediately , and if it is suspected that the third party is misusing your password in any way, you must simultaneously notify the Web Store .
You agree to update the personal information you provide during registration as necessary to ensure that it is current, complete and accurate.

Order process

Product learning, selection, display of products

You have the opportunity to browse the Products on the Website, which are presented to you according to different aspects. By clicking on the name of the product category, the list of Products included in it will appear. By clicking on the name or photo of the Products, you can find out about the essential features, detailed characteristics and price of the Product.

By displaying the illustrations, photographs and product photos in the web store, we continuously strive to ensure that the photos in the web store are as lifelike as possible. Nevertheless, it is possible that the colors of the illustrations, photographs and product photos may appear differently to the human eye than on IT devices. The differences may also depend on the color resolution, color display method, and lighting conditions of the computer or other device you use. The Web Store does not assume any responsibility for these differences.

"Cart" functions

If you like any Product, you can add the Product(s) to your virtual cart by clicking on the "Add to Cart" button, which is a kind of "anteroom" for the order.

You can view the contents of the cart by clicking on the Cart icon (drawing).

You can reduce, increase or delete the Product(s) from the cart as you wish before finalizing the order.

What steps do you need to take to start an order?

To submit your order, you must provide your name, billing and shipping information by completing the web form on the Website and select the desired shipping and payment method from the available options. If there is a registration option on the Website and you have already registered on our Website and logged in to your account, our system may pre-fill some data for you for your convenience.

What do you recommend I do before submitting the order? (data check/correction)

Before finalizing your order, you can check all your previously entered data, the Product(s) you wish to order, and their quantity using a summary page. If you notice any data entry errors, be sure to correct them in the data you have entered. If you would like to change any content element of the cart or your data before final submission, you can still do so using the technical methods provided by the Web Store (e.g. using the button labeled “Back to cart” or “Back to shipping methods”).

Sending the order and incurring your payment obligation

If you are convinced that the information you have provided is correct and that the contents of the cart correspond to the Products you wish to order, then after accepting these GTC (ticking the checkbox), you can finally send your order to the Web Store by clicking on the button labeled "Send Order", which will create a payment obligation for you.

Important information regarding product prices

The purchase price of the Products displayed on the Website is indicated including general sales tax and other public charges (gross), in accordance with the VAT rate of the Product and the regulations regarding the tax liability of the Web Store. The purchase price indicated next to the Products does not include the cost of delivery. The price of the Products is indicated in Hungarian forints (HUF). The total amount to be paid includes all costs, including the delivery fee, based on the order summary and confirmation letter.

Order confirmation process

We will send you an email after your order has been received.

After you have submitted your order to us on the Website, you will receive an email from us containing:

a) the automatic confirmation in which we inform you that your order has been received in the system and contains the data you provided (order ID, order date, list of ordered Products, quantity, price of the Product, shipping costs and the total amount to be paid).

If you find that the confirmation contains your details incorrectly, you must inform us immediately by e-mail, including the correct details. If our confirmation and contract-forming e-mail does not arrive in your e-mail account within 24 hours, please contact us, as it is possible that your order has not been received in our system for technical reasons.

b) the Web Store's contractual statement (i.e. accepting your offer/order) , which confirms the ability to fulfill the order no later than 48 hours from the date of submission of your order.

Formation of a contract, content of the contract

When is the contract between you and the Web Store concluded?

The offer acceptance e-mail from the Web Store constitutes acceptance of the offer made by you, which creates a contract between you and the Web Store at the time when the e-mail containing our contractual statement becomes available in your electronic mail system.

What type of contract is the Contract concluded between you and the Web Store?

The contract for the purchase of a Product concluded online between you and the Web Store is considered an electronically concluded purchase contract. Based on the purchase contract, the Web Store is obliged to transfer ownership of the item, and you are obliged to pay the purchase price and take delivery of the item.

Offer binding

You are exempt from the obligation to make an offer if you do not receive a confirmation email from the Web Store regarding your order, i.e. the acceptance (fulfillment) of your offer, without delay, but no later than within 48 hours.

The order and its confirmation are considered to have been received by the Web Store or you when it becomes available to the recipient.

If the confirmation does not arrive on time because you provided an incorrect e-mail address during registration, or you are unable to receive messages due to the storage space belonging to your account being full, the Web Store excludes liability for the failure of your order and the failure to conclude the contract.

If you have already sent your order to the Web Store and notice an error in the data in the confirmation email, you must notify the Web Store within 1 day to avoid the fulfillment of unwanted or incorrect orders.

Wrong price

We take the greatest possible care when displaying the price and description of the Products. However, it may happen that we display a price that is significantly different from the normal market price of the Product (discount) and/or display an unrealistic price due to an IT device/software error.

A clearly incorrect price can be any of the following three cases:

The Web Store displays a price of HUF 0 for one or more Products,
the Web Store displays a discounted price for one or more Products, but the price is not reduced in accordance with the actual amount of the discount,
Without the intention of an actual price reduction, the Web Store incorrectly displays a price that is lower than the discounted market price level for one or more Products.

In such cases, the Web Store is entitled to:

does not accept (rejects) your offer with content that differs from the contractual will of the Web Store (with an unrealistically low price)

AND

at its option, it will issue you a call for proposals at a price that corresponds to its actual contractual intention (you are not obliged to place a new order with us at this new price),

or the bidding process started at the wrong price is considered to have been concluded unsuccessfully and the contract is not concluded.

We consider it important to emphasize that when assessing commercial practices, the basis should be the behavior of a consumer who acts reasonably informed and with the attention and caution generally expected in the given situation.

The Web Store therefore assumes that the Customer, when ordering, acts in accordance with what can be expected of a conscious consumer, i.e. is aware of the properties, characteristics and market price level of the Product to be ordered, including if the price of the Product indicated by the Web Store is obviously too low.

Invoice

The Web Store will issue an invoice for your purchase and will send the invoice to you by email and/or place it in the package.

The Web Store will issue you an electronic invoice and you agree to this by accepting the GTC.

Payment methods

You can pay for the purchase price of the Products you have selected using several payment solutions. The set of payment solutions available to you changes from time to time. We will inform you about the currently available payment solutions in several places on the Website (e.g. with icons) and also when ordering a specific Product. Here we provide you with general information about the payment solutions.

The total amount of the order can be paid using the following payment methods:

Payment by bank card : if you can choose the option of prepayment by bank card among the payment methods, you can pay securely with your bank card in the system of the financial service provider contracted with the Web Store.
Cash on delivery: If you can also select the "Cash on delivery" payment method when placing a specific order, the order value is paid upon delivery or upon receipt at the pickup location, in cash or by bank card, depending on the courier company. The Web Store accepts only Hungarian forints (Ft).

The Online Store does not apply different conditions to the payment transaction - with regard to the payment methods it accepts - for reasons related to the Buyer's citizenship, place of residence or place of establishment, the place of account management of the payment account, the place of establishment of the payment service provider or the place of issue of the cash-substitute payment instrument within the Union.

Detailed payment solutions are included in our Appendix I.

Shipping conditions

General information

The Products you have selected can be ordered with various delivery methods and at prices that vary from time to time, and in some cases, you will find them at constantly changing prices as part of a promotion. We will inform you about the currently available delivery methods and their prices when ordering the specific Product. Here in the GTC, we provide you with general information about the delivery conditions. In Annex II. and during the specific ordering process, we provide further information about the detailed delivery conditions related to each delivery method.

Methods of receipt

Home delivery

In the case of home delivery, please provide a delivery address where you are available during the day.

If you are not at the specified delivery address at the specified time and the package fails to be collected, the courier will leave a notification at one of the contact details provided. Using the number on the notification, you can provide or agree on a new delivery address and time with the courier service. The courier service will attempt to deliver the ordered Products 1 more time.

The courier service will therefore attempt delivery a total of two times, however, if the 2nd delivery is also unsuccessful - for reasons attributable to you - then the Web Store will only attempt the 3rd delivery again if you have already paid the order price to the Web Store by bank transfer and the purchase price has been credited to the Web Store's account.

The Web Store reserves the right to deliver the Products included in an order at the same time and does not undertake partial deliveries.

Personal collection/collection point

If we provide you with personal collection or other parcel machine collection options for the collection of the ordered Products, among the options specified during the order, then the Product you purchased can be collected from that time at the specified collection point. Before collection, please wait for an email or SMS confirming the possibility of collection, which will be sent to you by the Web Store or its representative.

Information regarding product receipt

If possible, upon receipt of the Product(s), you are required to inspect the packaging for damage. If you notice any damage to the packaging and/or the Product(s), ask the courier to make a report and/or contact us immediately. With the exception of warranty claims detailed in point 7, we will not accept subsequent and/or unreported complaints.

Delivery time

The Web Store is obliged to make the Product available to the Consumer (deliver it) without delay after the conclusion of the contract, on average within 3-10 working days, but no later than thirty (30) days.

The Web Store will hand over your order to the courier service as soon as possible, depending on the type of Product(s) ordered. The actual delivery time may differ depending on the chosen method. The Web Store and/or the courier company will notify you in advance of the delivery date by e-mail and/or text message.

In the event of a delay by the Online Store, the Customer, who is a consumer (see Definitions in Appendix I), is entitled to set an additional deadline. If the Online Store fails to perform within the additional deadline, the Consumer is entitled to withdraw from the contract.

The Consumer is entitled to withdraw from the contract without setting an additional deadline if:

the Webstore refused to fulfill the contract

the contract should have been performed at the specified performance time - and not at any other time - according to the agreement of the Parties or due to the recognizable purpose of the service.

Linking delivery to payment terms

If you have not previously received the ordered Product (except for exercising the right of withdrawal), or the Product has been returned to the Web Store with an indication that you have not claimed it, the Web Store may make the fulfillment of the order conditional on the advance payment of the purchase price and shipping costs.

The Online Store has the right to withhold the delivery of the Product(s) until it is satisfied that you have successfully paid the price of the Product using the electronic payment solution (including the case where, in the case of a Product paid for by bank transfer, you transfer the purchase price in the currency of the Buyer's Member State and the amount determined based on the purchase price and delivery fee does not reach the Online Store due to conversion and bank costs). The Web Store will call the Customer to supplement the purchase price if the price of the Product has not been paid in full.

Sales abroad

If, according to the terms and conditions stated on the Website, persons ordering from Hungary may request delivery of the Product to Hungary and/or to the territory of any European Union member state, persons ordering from outside Hungary may also request this option. This means that we do not discriminate against individual customers based on their geographical location.

If the Web Store also delivers orders abroad within the European Union (EU) as described above, then the provisions of these GTC shall also apply to foreign orders, provided that, in the interpretation of this point, the Customer

A Consumer is a citizen of an EU Member State or a resident of an EU Member State, or
an enterprise that has a place of business in a Member State and purchases goods or services within the European Union exclusively for final use.

The content on the Website and our correspondence and other communications with you are mainly in Hungarian, and we are not obliged to correspond/telephone with the Customer in the language of the Customer's choice.

Transfer of risk of damage

If the Buyer qualifies as a Consumer (see definitions in Annex I) and the Online Store undertakes to deliver the Product(s) to the Consumer, the risk of damage shall pass to the Buyer when the Buyer or a third party designated by the Buyer takes possession of the Product(s). The risk of damage shall pass to the Buyer upon handover to the carrier, if the carrier has been commissioned by the Buyer, provided that the carrier has not been recommended by the Online Store.

Information on the right of withdrawal and the rules for exercising the right of withdrawal

The Consumer's right of withdrawal

Important information: the rights listed in this section are granted to Customers who are consumers (hereinafter: “Consumer” – see also the Definitions in Annex I). Accordingly, companies, institutions, public bodies, etc. (legal entities) may not exercise the right of withdrawal as set out below.

Pursuant to Section 20 of Government Decree 45/2014 (II. 26.), the Consumer is entitled to the following in the event of a contract for the sale of the Product:

Product,
when providing multiple Products, the last product provided,
in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
if the Product is to be provided regularly within a specified period, the first service,

to withdraw from the contract without giving any reason within fourteen (14) days from the date of receipt by the Consumer or a third party other than the carrier indicated by him.

The Consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the Product.

Exclusion of the Consumer's right of withdrawal

The Consumer is not entitled to the right of withdrawal in the following cases:

in the case of a contract for the provision of a service, after the performance of the entire service, if the undertaking has commenced the performance with the express prior consent of the consumer and the consumer has acknowledged that he will lose his right of termination after the performance of the entire service;
in respect of a product or service whose price or fee cannot be influenced by the financial market undertaking and is subject to possible fluctuations during the period specified in Section 20(2);
in the case of a non-prefabricated product that has been manufactured to the consumer's instructions or at his express request, or in the case of a product that has been clearly tailored to the consumer;
a coupon code, discount code, gift card, purchase voucher issued at the consumer's request;
for products that are perishable or have a short shelf life (e.g. fresh food, hot food);
for a closed product that cannot be returned after opening after delivery for health or hygiene reasons. The Web Store cannot be expected to take back such products if the Consumer has already opened the packaging directly protecting the product and/or has started using it for its intended purpose, since in such a case it cannot be ruled out that the product has come into contact with the human body or body fluids or bacteria, so the hygienic or health quality of the product can no longer be guaranteed. If the Consumer has not yet started using these products subject to the exception rule, i.e. has not yet opened the packaging directly protecting the product, he may exercise his right of withdrawal in accordance with the general rules.
in respect of a product which, by its nature, is inseparably mixed with other products after delivery;
in respect of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day from the conclusion;
in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repairs or maintenance work;
in respect of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
in the case of contracts concluded at public auction;
in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specified in the contract has been stipulated;
with regard to digital data content provided on a non-tangible data carrier, if the business has commenced performance with the express prior consent of the consumer and, at the same time as this consent, the Consumer has declared his acknowledgement that he will lose his right of termination after commencement of performance.

If the Consumer nevertheless wishes to exercise his right of withdrawal, he must send a clear statement of his intention to withdraw (for example, by post or by electronic mail) to the Web Store using the contact details indicated in point 4 of these GTC. For this purpose, the Consumer may use the form attached to the order confirmation e-mail. or the sample withdrawal declaration available in Annex IV at the end of these GTC.

Rules of procedure for exercising the right of withdrawal

When is the exercise of the right of withdrawal considered valid?

In the case of a written withdrawal, it shall be deemed to have been made within the deadline if the Consumer sends his/her declaration to the Web Store within 14 calendar days (even on the 14th calendar day). If the Consumer sends his/her declaration of withdrawal by post, the date of posting, if by e-mail, the time of sending the e-mail shall be taken into account by the Web Store for the purpose of calculating the deadline. We recommend that the Consumer send his/her letter by registered mail so that the date of posting can be credibly proven, with particular regard to the following (burden of proof).

Which party has the burden of proof?

The Consumer is responsible for proving that he/she exercised his/her right of withdrawal in accordance with the provisions set out in this section (section 6).

What should the Web Store do after the Consumer has exercised their right of withdrawal?

The Online Store is obliged to confirm the receipt of the Consumer's withdrawal statement by e-mail within a reasonable time limit, especially if the Consumer submitted his withdrawal statement in the manner provided on the Website (for example, via a web form).

What should the Consumer do after sending his/her withdrawal statement?

In the event of withdrawal, the Consumer is obliged to return the ordered Product to the return address indicated by the Web Store on the Website without undue delay, but no later than 14 days from the date of notification of his/her withdrawal. The deadline is deemed to have been met if the Consumer sends (posts or hands over to the courier ordered by him/her) the Product before the 14-day deadline expires.

Who bears the cost of return shipping?

The cost of returning the Product to the Web Store address is borne by the Consumer, unless the Web Store has agreed to bear these costs. However, the Web Store does not undertake to handle the return shipment or its costs from the Consumer. The Web Store does not accept packages returned by cash on delivery or courier. Apart from the cost of returning the Product, the Consumer is not charged any other costs in connection with the withdrawal.

The Consumer may be liable for the decrease in value of the Product in the event of withdrawal.

The Consumer may only be held liable for any depreciation in the Product if it is due to use exceeding that necessary to establish the nature, properties and functioning of the Product . The Online Store may therefore demand reimbursement of any depreciation in the Product or its reasonable costs resulting from use exceeding that necessary to establish the nature, properties and functioning of the Product.

How long does the Web Store have to refund the purchase price and what elements of it in the event of the Consumer's withdrawal?

If the Consumer withdraws from the contract, the Web Store will refund all consideration paid by the Consumer (Price of the Product(s)) immediately, but no later than 14 days from the receipt of the Consumer's declaration of withdrawal.

When do we withhold the refund amount?

The Web Store is entitled to withhold the refund until the Product has been received back or the Consumer has provided credible proof that it has been returned: of the two, the Web Store will take into account the earlier date.

How do we pay the Consumer the refund amount?

During the refund, the Web Store uses the same payment method as the payment method used during the original transaction, unless the Consumer expressly consents to the use of another payment method, for example, by providing the bank account number and the name of the beneficiary in the withdrawal statement. The Consumer will not be charged any additional costs as a result of using such a refund method.

The fastest and safest way to refund your money is by bank transfer, so we definitely recommend choosing bank transfer when canceling.
If you would like the refund to be transferred to a bank account as quickly as possible, please do not forget to provide us with your bank account number in your withdrawal statement or (electronic) letter.

How do we inspect the returned package in case of cancellation or exchange?

After the package arrives at our company, the unpacking of the package and the inspection of the returned product will be recorded with a video camera. This is necessary to avoid any possible misunderstandings later (for example, that the returned product was damaged, used, dirty, or incomplete).

Information on warranty, product warranty and guarantee

Warranty and guarantee relationship

Warranty and guarantee rights are enforceable alongside each other. The fundamental difference between them is that in the case of a warranty, the rules on the burden of proof are more favorable to the Consumer.

Incorrect performance

A Product is considered defective if it does not meet the quality requirements in effect at the time of its release or if it does not have the properties specified in the description provided by the manufacturer.

It is not considered defective performance if the entitled party knew or should have known about the defect at the time of conclusion of the contract.

In the case of a consumer contract, it shall be presumed, until proven otherwise, that the defect recognized by the Consumer within six months of performance already existed at the time of performance, unless this presumption is incompatible with the nature of the thing or the nature of the defect.

Warranty

In the event of defective performance of the Web Store, you may assert a warranty claim against the Web Store in accordance with the provisions of the Civil Code. In the event of a new product purchased under a consumer contract, you may assert your warranty claims within a 2-year limitation period from the date of receipt for product defects that already existed at the time of delivery of the product. You may no longer assert your warranty rights beyond the two-year limitation period.

In the case of used products, a limitation period shorter than 2 years may be stipulated. The Web Store always provides a 1-year warranty for the Products it sells, meaning that you can assert your warranty claim within a 1-year limitation period.

If it is not a consumer contract, the entitled party may assert their warranty claims within a limitation period of 1 year from the date of receipt.

You can assert your warranty claim directly against the Web Store.

Claims that can be asserted under the warranty of accessories

You may – at your choice – request a repair or replacement, unless the fulfillment of the request you have chosen is impossible or would entail disproportionate additional costs for the Web Store compared to the fulfillment of another request. If you did not or could not request the repair or replacement, you may request a proportional reduction in the consideration or you may repair the defect yourself at the Web Store’s expense or have it repaired by someone else or – in the last resort – you may withdraw from the contract. There is no right to withdraw due to an insignificant defect.

The deadline for repair starts upon receipt of the consumer product.

You are obliged to notify the Web Store of the error immediately after its discovery, but no later than within two months of the discovery of the error.

You may switch from your chosen warranty right to another, but you must bear the cost of the switch, unless it was justified or the Web Store gave a reason for it.

If you assert your warranty claim with respect to the part of the Product that can be separated from the defect indicated, the warranty claim for other parts of the Product is not considered to be asserted.

Exemption of the Web Store from its warranty obligation

Within six months of the performance of the contract, there is no other condition for asserting your warranty claim than reporting the defect, if you prove that you purchased the Product from the Web Store (by presenting an invoice or a copy of the invoice). In such a case, the Web Store is only exempt from the warranty if it rebuts this presumption, i.e. proves that the defect in the Product occurred after it was delivered to you.

If the Web Store can prove that the defect was caused by a reason attributable to you, it is not obliged to grant your warranty claim. However, after six months from the date of delivery, it is obliged to prove that the defect you have identified already existed at the time of delivery.

Product warranty

In the event of a defect in the Product (movable property), the Customer, who is a consumer, may – at his/her choice – withdraw from the contract (see point 6) or assert a product warranty claim.

However, you do not have the right to assert a warranty claim and a product warranty claim simultaneously for the same defect. However, if you successfully assert a product warranty claim, you may assert a warranty claim against the manufacturer for the replaced product or repaired part.

Claims that can be asserted under product warranty

As a product warranty claim, you can only request the repair or replacement of the defective product. In the event of a product warranty claim, you must prove the defect in the product.

You may assert your product warranty claim within two years from the date the product was placed on the market by the manufacturer. After this deadline, you will lose this right. After discovering the defect, you must notify the manufacturer of the defect without delay. A defect notified within two months of discovering the defect shall be deemed to have been notified without delay. The consumer is liable for any damage resulting from the delay in notification.

Exemption of the manufacturer from product warranty obligations

The manufacturer or distributor is only exempt from its product warranty obligation if it can prove that:

the product was not manufactured or placed on the market as part of its business activities, or
the defect was not detectable at the time of placing on the market according to the state of science and technology, or
the product defect results from the application of a law or mandatory official regulation.

The manufacturer or distributor only needs to prove a reason to be exempted.

How can you enforce your rights?

Legal enforcement options

Complaints handling

When can you make a complaint?

You may file a complaint with the Web Store regarding the conduct, actions or omissions of the Web Store and any person acting in the interest or on behalf of the Web Store that are directly related to the distribution or sale of the Product(s) to you.

How can you make a complaint?

You can make your complaint either verbally or in writing.

Where can you file a complaint?

You may submit your consumer complaints regarding the Product or the sales activities of the Web Store primarily directly through the contact details specified in Section 4.

Verbal complaint

Rules for investigating oral complaints

The Web Store is obliged to immediately investigate any verbal complaint made over the phone and, if possible, remedy it as necessary. If you do not agree with the handling of the complaint or if immediate investigation of the complaint is not possible, the Web Store will record the complaint.

Rules for the protocol

In the event of a verbal complaint made by telephone or using other electronic communication services, the Web Store will send you a copy of the minutes at the latest simultaneously with the substantive response - within 30 days at the latest.

The Web Store is obliged to keep a copy of the complaint report for three years from the date of the complaint and present it to the supervisory authorities.

The Web Store assigns a unique identifier to a complaint recorded by telephone or other means of communication, which simplifies retrieval of the complaint later.

In some cases, when processing an oral complaint, the Web Store will act according to the rules applicable to written complaints.

Written complaint

The Web Store will respond to the complaint received in writing within 30 days and will take steps to communicate it.

If the complaint is rejected, the Web Store will inform you of the reason for the rejection. If the complaint is rejected, the Web Store is obliged to inform you in writing of which authority or conciliation body you can initiate proceedings with your complaint - depending on its nature. The information must also include the seat, telephone and internet contact details, and mailing address of the competent authority or the conciliation body at your place of residence or stay. The information must also include whether the Web Store will use the conciliation body procedure to resolve the consumer dispute.

Other enforcement options

If a potential consumer dispute between the Web Store and the Customer is not resolved during negotiations with the Web Store, the Customer, who is a consumer, may contact the conciliation body competent for his/her place of residence or stay and initiate the body's proceedings, or may also contact the conciliation body competent for the Web Store's registered office, and the following legal remedies are open to the Customer:

Conciliation board procedure
Filing a complaint with the consumer protection authority
Dispute resolution procedure via the EU online dispute resolution platform
Initiation of legal proceedings

Details:

Filing a complaint with the consumer protection authority

If you notice a violation of your consumer rights, you can file a complaint with the consumer protection authority competent for your place of residence. After assessing the complaint, the authority decides to conduct a consumer protection procedure. The consumer protection authority acts upon request or ex officio, thereby examining the market conduct of the Web Store from a consumer protection perspective. However, your individual case will be resolved by the conciliation body, i.e. in this case, the consumer protection authority will transfer the applicant's case to the conciliation body.

Dispute resolution procedure through the European Union's online dispute resolution platform

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU

In the event of a consumer dispute related to an online purchase contract, it is possible for consumers to settle their disputes related to online purchases, even cross-border ones, electronically by submitting an electronic complaint via the online platform available via the link above.

All that is required is for the consumer to register on the online platform available at the link above, fill out an application in full, and then submit it electronically to the conciliation body via the platform. This way, consumers can easily enforce their rights despite the distances.

The law designated government offices as general consumer protection authorities. The contact details of government offices are: https://www.kormanyhivatal.hu/hu/elerhetosegek

Initiation of conciliation proceedings

Contact details for conciliation bodies:

http://www.bekeltetes.hu/index.php?id=testuletek

If the Web Store rejects the Consumer's complaint, the Consumer is also entitled to contact the conciliation body competent for his/her place of residence or stay. The condition for initiating the conciliation body's proceedings is that the Consumer attempts to resolve the dispute directly with the Web Store.

For the purposes of the rules governing the conciliation body, a consumer is also a civil society organization, church, condominium, housing cooperative, micro, small and medium-sized enterprise under a separate law that buys, orders, receives, uses, or makes use of goods, or is the recipient of commercial communication or offers related to the goods.

The conciliation body is responsible for the out-of-court settlement of consumer disputes. The conciliation body is responsible for attempting to reach an agreement between the Online Store and the Consumer for the purpose of settling the consumer dispute. If this is unsuccessful, it will make a decision on the matter in order to ensure the simple, fast, efficient and cost-effective enforcement of consumer rights. At the request of the consumer or the Online Store, the conciliation body will advise on the rights of the consumer and the obligations incumbent on the Consumer.

The conciliation board proceedings are initiated at the request of the Consumer. The request must be submitted in writing to the chairman of the conciliation board. The requirement of being in writing may be met by letter, telegram, teletypewriter or fax, or by any other means that allows the recipient to permanently store the data addressed to him for a period appropriate to the purpose of the data and to display the stored data in an unchanged form and content.

The application must include:

the consumer's name, place of residence or place of stay,
the name, registered office or relevant premises of the company involved in the consumer dispute,
if the consumer requests the designation of the body requested instead of the competent conciliation body,
a brief description of the consumer's position, the facts supporting it and their evidence,
a statement from the consumer that the consumer has attempted to resolve the dispute directly with the business concerned
the consumer's statement that no other conciliation body has initiated proceedings in the case, no mediation proceedings have been initiated, no claim has been filed or a request for the issuance of a payment order has been submitted,
a motion for the board's decision,
the consumer's signature.

The application must be accompanied by the document or its copy (extract) the content of which the Consumer refers to as evidence, in particular the written statement of the Web Store rejecting the complaint, or, failing that, by other written evidence available to the Consumer about the attempt at the required negotiation. If the Consumer acts through an authorized representative, the authorization must be attached to the application.

The Web Store is obliged to cooperate during the conciliation board procedure. In case of violation of this, the consumer protection authority has jurisdiction. Mandatory fines are imposed against the illegal behavior of the Web Stores, there is no possibility of waiving them, and they cannot be ignored even in the case of small and medium-sized enterprises.

The fine may range from 15 thousand forints to 500 thousand forints for small and medium-sized enterprises, while for non-small and medium-sized enterprises with an annual net revenue exceeding 100 million forints subject to the Accounting Act, it may range from 15 thousand forints to 5% of the enterprise's annual net revenue, but not more than 500 million forints.

Within the framework of the procedure, it is obliged to send its response to the conciliation body and to ensure the participation of the person authorized to conclude a settlement at the hearing. If the registered office or premises of the Web Store are not registered in the county of the chamber operating the territorially competent conciliation body, the enterprise's obligation to cooperate extends to offering the consumer the possibility of concluding a written settlement in accordance with his needs.

The conciliation board attempts to reach an agreement between the consumer and the business, and in the absence of such an agreement, it decides on the case. It is important that the customer can only contact the board in relation to the performance of his contract, i.e. his individual legal dispute, and not in other matters falling within the competence of the consumer protection authority (e.g. deception, price display, etc.), in which case the conciliation board will transfer the case to the consumer protection authority.

Contact details of the respective territorially competent Conciliation Bodies:

If any of the contact information has changed, you can view the latest contact information at the following link: http://www.bekeltetes.hu/index.php?id=testuletek

Baranya County Conciliation Board Address: 7625 Pécs, Majorossy I. u. 36. Phone number: 06-72-507-154 Fax: 06-72-507-152 Email: info@baranyabekeltetes.hu	Bács-Kiskun County Conciliation Board Address: 6000 Kecskemét, Árpád krt. 4. Phone number: 06-76-501-500; 06-76-501-525, 06-76-501-523 Fax: 06-76-501-538 Email: bekeltetes@bacsbekeltetes.hu; Website: www.bacsbekeltetes.hu
Békés County Conciliation Board Address: 5600 Békéscsaba, Penza ltp. 5. Phone number: 06-66-324-976 Fax: 06-66-324-976 Email: bekeltetes@bmkik.hu	Borsod-Abaúj-Zemplén County Conciliation Board Address: 3525 Miskolc, Szentpáli u. 1. Phone number:06-46-501-091;06-46-501-870 Fax: 06-46-501-099 Email: bekeltetes@bokik.hu
Budapest Conciliation Board Address: 1016 Budapest, Krisztina krt. 99. 3rd floor. 310. Phone number: 06-1-488-2131 Fax: 06-1-488-2186 Email: bekelteto.testulet@bkik.hu	Csongrád County Conciliation Board Address: 6721 Szeged, Párizsi krt. 8-12. Phone number: 06-62-554-250/118 Fax: 06-62-426-149 Email: bekelteto.testulet@csmkik.hu
Fejér County Conciliation Board Address: 8000 Székesfehérvár, Hosszúsétáter 4-6. Phone number:06-22-510-310 Fax: 06-22-510-312 Email: fmkik@fmkik.hu	Győr-Moson-Sopron County Conciliation Board Address: 9021 Győr, Szent István út 10/a. Phone number: 06-96-520-217 Fax: 06-96-520-218 Email: bekeltetotestulet@gymskik.hu
Hajdú-Bihar County Conciliation Board Address: 4025 Debrecen, Vörösmarty u. 13-15. Phone number: 06-52-500-710 Fax: 06-52-500-720 Email: bekelteto@hbkik.hu	Heves County Conciliation Board Address: 3300 Eger, Faiskola Street 15. Phone number: 06-36-429-612 Fax: 06-36-323-615 Email: hkik@hkik.hu
Jász-Nagykun-Szolnok County Mediation Board Address: 5000 Szolnok, Verseghy park 8. 3rd floor, rooms 305-306. Phone number: 06-56-510-621, 06-20-373-2570 Fax: 06-56-510-628 Email: bekeltetotestulet@jnszmkik.hu	Komárom-Esztergom County Conciliation Board Address: 2800 Tatabánya, Main Square 36. Phone number: 06-34-513-027 Fax: 06-34-316-259 Email:bekeltetes@kemkik.hu
Nógrád County Conciliation Board Address: 3100 Salgótarján, Alkotmány Street 9/A. Phone number: 06-32-520-860 Fax: 06-32-520-862 Email: nkik@nkik.hu	Pest County Conciliation Board Address: 1119 Budapest, Etele út 59-61. 2nd floor, room 240. Mailing address: 1364 Budapest, P.O. Box: 81 Phone number: 06-1-269-0703 Fax: 06-1-474-7921 Email: pmbekelteto@pmkik.hu
Somogy County Conciliation Board Address: 7400 Kaposvár, Anna u.6. Phone number: 06-82-501-026 Fax: 06-82-501-046 Email: skik@skik.hu	Szabolcs-Szatmár-Bereg County Conciliation Board Address: 4400 Nyíregyháza, Széchenyi u. 2. Phone number: 06-42-311-544 Fax: 06-42-311-750 Email: bekelteto@szabkam.hu
Tolna County Conciliation Board Address: 7100 Szekszárd, Arany J. u. 23-25. 3rd floor Phone number: 06-74-411-661 Fax: 06-74-411-456 Email: kamara@tmkik.hu	Vas County Conciliation Board Address: 9700 Szombathely, Honvéd Square 2. Phone number: 06-94-312-356 Fax: 06-94-316-936 Email: vmkik@vmkik.hu
Veszprém County Conciliation Board Address: 8200 Veszprém, Radnóti Square, 1st floor, room 116. Phone number: 06-88-429-008 Fax: 06-88-412-150 Email: bekelteto@veszpremikamara.hu	Zala County Conciliation Board Address: 8900 Zalaegerszeg, Petőfi u. 24. Phone number: 06-92-550-513 Fax: 06-92-550-525 Email: zmbekelteto@zmkik.hu

The Web Store is obliged to cooperate during the conciliation board procedure.

Initiation of legal proceedings

If the Customer does not contact a conciliation body or the procedure has not led to a result, he/she may, in order to resolve the legal dispute, apply to court in civil proceedings in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. The lawsuit must be initiated with a statement of claim. The statement of claim must be accompanied by all documents and copies thereof, the content of which the Customer refers to as evidence.

The following information must be included in the claim:

the court in question;
the names, residences and legal positions of the parties and their representatives;
the right sought to be asserted, by presenting the facts on which it is based and the evidence thereof;
the data from which the jurisdiction and competence of the court can be established;
a firm request for a court decision.

Other provisions

Responsibility

The Customer may use the Website and the webshop interface solely at his/her own risk and accepts that the Webstore is not liable for any damages arising during use, beyond the liability for breach of contract caused intentionally or by a criminal act, or for damage to life, physical integrity or health.

The Customer is obliged to ensure that when using the Website, he does not directly or indirectly violate the rights of third parties or the law.

The Web Store is entitled, but not obliged, to check any content (e.g. comments) made available by the Customer while using the Website, and the Web Store is entitled, but not obliged, to search for signs of illegal activity in relation to the published content and does not assume any liability for such.

The pages of the Web Store may contain links that lead to the pages of other Web Stores. The Web Store is not responsible for the data protection practices and other activities of these service providers.

If the Customer notices objectionable content on the Website, please report it to the Web Store immediately. If the Web Store finds the report to be well-founded in its good faith, it is entitled to immediately delete or modify the information.

Copyright and the consequences of its infringement

The entire Website, its graphic elements, text, articles and technical solutions written in blog posts and elements of the service are protected by copyright or other intellectual property rights. The Web Store is the copyright holder or authorized user of all content, any copyrighted work or other intellectual property rights displayed on the Website and in the provision of services available through the Website (including, among others, all graphics, photos and other materials, the layout and editing of the Website interface, the software and other solutions used, ideas and implementations).

Saving or printing the content of the Website and its parts on physical or other data media is permitted only for private use or with the prior written consent of the Web Store.

In the event of the use of the content specified above without a license, the Web Store is entitled to demand a penalty and/or damages. The penalty is HUF 1,000 per word and HUF 5,000 per image. The Web Store uses the assistance of a notary to document copyright infringement. The notary is entitled to certify infringements committed on the Internet, so copyright infringements recorded in the presence of a notary can be publicly verified.

In addition to the rights expressly set forth in these GTC, the use of the Website or any provision of the GTC does not grant the Customer any right to use or exploit any trade name or trademark appearing on the Website.

The Web Store reserves all rights to all elements of its service, with particular regard to the domain name, its subdomains, all other domain names occupied by the Web Store, its subpages, and its Internet advertising spaces. Any activity aimed at listing, organizing, archiving, hacking, or decrypting the source codes of the Web Store is prohibited, unless the Web Store has given separate written permission for this.

Without a separate agreement or the use of a service for this purpose, it is prohibited to modify, copy, add new data to, or overwrite existing data in the Web Store's database by bypassing the interface or search engines provided by the Web Store.

Data and information provided by users

The Website user is fully responsible for the information he/she provides to the Web Store using the website, including its content, authenticity and any related copyrights. The Website user consents to the storage of the data and information provided by him/her, statistical analyses and other business purposes - not violating the protection of personal data - in any form and by any current or future means, including all Content, audio and video content that you send, including through third parties.

Waiver conditions

Any waiver of any right shall only be valid if expressly stated in writing. Failure by the Web Store to exercise any of its rights under these GTC shall not be deemed a waiver of that right.

Unilateral modification of the GTC, exclusions

How can we modify the GTC?

The Web Store is entitled to unilaterally amend these General Terms and Conditions, in addition to prior notification to the Customer on the Website. The amended provisions shall become effective upon the Customer's first use of the Website after their entry into force, and shall only apply to orders placed after the amendment. The amendment to the General Terms and Conditions shall not have retroactive effect.

Completeness of the contract, exclusions

These GTC and the information available on the Website, as well as other information, comprise the entire content of the contract between the Web Store and the Customer.

The content of contracts concluded on the basis of these GTCs does not include the customs and practices established between the Web Store and the Customer in their previous business relationship. Furthermore, the content of contracts concluded on the basis of these GTCs does not include the customs widely known and regularly applied by the subjects of similar contracts in the given business sector.

Appendix

CONCEPTS

Parties: Webstore and Customer jointly.

Consumer: a natural person acting outside the scope of their profession, independent occupation or business activity, who buys, orders, receives, uses, makes use of goods or is the recipient of commercial communication or offers related to goods.

Important: proceedings before conciliation bodies can also be initiated by persons outside the above definition of "Consumer", as in this narrow circle the concept of consumer is expanded to include civil society organizations , religious legal entities, condominiums , housing cooperatives, micro, small and medium-sized enterprises acting for purposes outside their independent occupation and economic activity, which buy, order, receive, use, make use of goods or are the recipient of commercial communications or offers related to goods.

Consumer contract : A contract in which one of the parties is a Consumer.

Website : Electronic platform operated by the Web Store on which the Contract is concluded.

Warranty : In the case of contracts concluded between the Consumer and the Web Store, in accordance with the Civil Code,

a guarantee for the performance of the contract, which the enterprise voluntarily undertakes for the proper performance of the contract in addition to or in the absence of its legal obligation, and
mandatory warranty based on the law.

Contract : A sales contract concluded between the Web Store and the Customer through the use of the Website.

Distance contract : a consumer contract concluded within the framework of a distance selling system organised for the provision of the product or service under the contract, without the simultaneous physical presence of the parties, whereby, in order to conclude the contract, the contracting parties use exclusively a means of communication between persons at a distance.

Product(s) : marketable movable item(s) offered on the Website, intended for sale, which may be the subject of the Contract in the event of an order by the Customer.

Buyer : a person entering into a Contract by making a purchase offer through the Website, who may be a consumer or an organization that is not a consumer (a legal entity or another organization that is not a consumer).

Webstore : a contracting party to these GTC, an organization or individual entrepreneur as defined in point 4.

Appendix

Shipping conditions

Important: the terms and conditions and options provided here are for informational purposes only. Your At the time of your order, you will find the actual and current shipping fee for your specific order, the list of options and the final terms and conditions on the order summary interface that appears during the ordering process and before sending the order.

GLS Courier Service

GLS Courier Service will arrange for the delivery of the Products you have ordered.

Appendix

Payment solutions

Important: the terms and conditions and options provided here are for informational purposes only. Your At the time of your order, you will find the actual and current list of payment options and the final terms and conditions applicable to your specific order in the information we provide during the ordering process and on the order summary interface that appears before sending the order.

Pickup

If you wish to pay for the Product upon receipt, you may do so by selecting the “Cash on Delivery” option. We reserve the right not to display this payment method for your specific order in all cases.

Stripe credit card payment

The Web Store uses Stripe's credit card payment service. Credit card payments are made through Stripe's secure electronic payment interface.

https://stripe.com/en-hu/privacy

Accepted credit cards: Mastercard, Visa, American Express

The website does not access or store the bank card details used for payment, however, the Web Store can view the following data on the admin interface provided by Stripe :

The data subject is responsible for the correctness of the provided bank card details. The Web Store draws the data subject's attention to the fact that he/she must manually enter the bank card details in the system and always check the feedback received to his/her e-mail address. The proper processing of the payment transaction, the management of the bank card details, the encryption of the data and the security of the process are carried out and ensured by Stripe .

ANNEX

INFORMATION ON THE RIGHT TO WITHDRAWAL

The Consumer's right of withdrawal

Important information: the rights listed here are granted to Customers who are consumers (hereinafter: “Consumer” – see also the Definitions in Annex I). Accordingly, companies, institutions, public bodies, etc. (legal entities) may not exercise the right of withdrawal as set out below.

Pursuant to Section 20 of Government Decree 45/2014 (II. 26.), the Consumer is entitled to the following in the event of a contract for the sale of the Product:

Product,
when providing multiple Products, the last product provided,
in the case of a product consisting of several lots or pieces, the last lot or piece supplied,
if the Product is to be provided regularly within a specified period, the first service,

to withdraw from the contract without giving any reason within fourteen (14) days from the date of receipt by the Consumer or a third party other than the carrier indicated by him.

The Consumer may also exercise his right of withdrawal between the date of conclusion of the contract and the date of receipt of the Product.

Exclusion of the Consumer's right of withdrawal

The Consumer is not entitled to the right of withdrawal in the following cases:

in the case of a contract for the provision of a service, after the performance of the entire service, if the undertaking has commenced the performance with the express prior consent of the consumer and the consumer has acknowledged that he will lose his right of termination after the performance of the entire service;

in respect of a product or service whose price or fee cannot be influenced by the financial market undertaking and is subject to possible fluctuations during the period specified in Section 20(2);

in the case of a non-prefabricated product that has been manufactured to the consumer's instructions or at his express request, or in the case of a product that has been clearly tailored to the consumer;

for products that are perishable or have a short shelf life (e.g. fresh food, hot food);

for a closed product that cannot be returned after opening after delivery for health or hygiene reasons. The Web Store cannot be expected to take back such products if the Consumer has already opened the packaging directly protecting the product and/or has started using it for its intended purpose, since in such a case it cannot be ruled out that the product has come into contact with the human body or body fluids or bacteria, so the hygienic or health quality of the product can no longer be guaranteed. If the Consumer has not yet started using these products subject to the exception rule, i.e. has not yet opened the packaging directly protecting the product, he may exercise his right of withdrawal in accordance with the general rules.
in respect of a product which, by its nature, is inseparably mixed with other products after delivery;
in respect of an alcoholic beverage whose actual value depends on market fluctuations in a way that cannot be influenced by the undertaking, and whose price was agreed upon by the parties when concluding the sales contract, but the contract is only fulfilled after the thirtieth day from the conclusion;
in the case of a business contract where the business visits the consumer at the express request of the consumer to carry out urgent repairs or maintenance work;
in respect of the sale and purchase of sealed audio or video recordings and copies of computer software, if the consumer has opened the packaging after delivery;
with regard to newspapers, magazines and periodicals, with the exception of subscription contracts;
in the case of contracts concluded at public auction;
in the case of a contract for the provision of accommodation, other than housing services, transport, car rental, catering or services related to leisure activities, if a deadline or time limit specified in the contract has been stipulated;
with regard to digital data content provided on a non-tangible data carrier, if the business has commenced performance with the express prior consent of the consumer and, at the same time as this consent, the Consumer has declared his acknowledgement that he will lose his right of termination after commencement of performance.

Rules of procedure for exercising the right of withdrawal

When is the exercise of the right of withdrawal considered valid?

Which party has the burden of proof?

The Consumer is responsible for proving that he/she exercised his/her right of withdrawal in accordance with the provisions set out in this section (section 6).

What should the Web Store do after the Consumer has exercised their right of withdrawal?

What should the Consumer do after sending his/her withdrawal statement?

Who bears the cost of return shipping?

The Consumer may be liable for the decrease in value of the Product in the event of withdrawal.

How long does the Web Store have to refund the purchase price and what elements of it in the event of the Consumer's withdrawal?

If the Consumer withdraws from the contract, the Web Store will immediately, but no later than within 14 days of receipt of the Consumer's declaration of withdrawal, refund all consideration paid by the Consumer (Product price), including the shipping (delivery) costs, except for additional costs incurred due to the Consumer choosing a shipping method other than the cheapest standard shipping method offered by the Web Store.

When do we withhold the refund amount?

How do we pay the Consumer the refund amount?

The fastest and safest way to refund your money is by bank transfer, so we definitely recommend choosing bank transfer when canceling.
If you would like the refund to be transferred to a bank account as quickly as possible, please do not forget to provide us with your bank account number in your withdrawal statement or (electronic) letter.

Coupon codes, discount codes, gift cards, and shopping vouchers are non-returnable, non-exchangeable, non-refundable, non-reloadable, non-exchangeable for cash, and cannot be used to transfer bank balances.

How do we inspect the returned package in case of cancellation or exchange?

Made in Hungary

Our products are consciously made in small batches – they are available to order or from limited stock. This avoids overproduction and preserves the attention that makes each piece special. The work processes are carried out by local professionals in Hungary, ensuring continuous, value-creating work. Thank you for being a part of it!

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